How can we help?

Knowledge base

New System

You've made a great decision. Thanks for trusting Brinks Home Security™ with your home security needs.

Videos

Prefer videos? We got your covered.

Brinks Interactive - Also known as Alarm.com

Learn how to control your system remotely via your smartphone application or through your website.

Account Maintenance

Manage bills, update contacts, order yards signs, test your system, and more.

All Panels

Not sure what system you have? We can help.

All Cameras

Don't remember the name of your Camera? We can help.

Qolsys

Learn the basics, troubleshooting, programming, and more. Included panels are the Qolsys IQ Panel and Qolsys IQ Panel 2.

Compatible Alarm.com Cameras

How to add new cameras and troubleshoot issues.

GoControl

Learn the basics, troubleshooting, programming, and more. Included panels are the 2GIG GC2 GoControl and 2GIG GC3 GoControl.

Compatible Honeywell Cameras

How to add new cameras and troubleshoot issues.

Interlogix Simon

Learn the basics, troubleshooting, programming, and more. Panels: Interlogix Simon XTi, Interlogix Simon XTi5, Interlogix Simon XT

Home Automation

Integrate smart locks, lights, and thermostats into your alarm system.

Honeywell

Learn the basics, troubleshooting, programming, and more. Included panels are Honeywell Lynx Plus L3000, Honeywell Lynx Touch, and Honeywell Vista.

Skybell, Arlo, and More

How to add new cameras and troubleshoot issues.

Other Systems

Learn the basics, troubleshooting, programming, and more. Included panels are the Ge Simon 3, DSC. and the Interlogix Concord.

Amazon Echo, Google Home, and More

These popular products work with Brinks Home Security. Learn how to sync other devices with your system.

Thermostats

Learn how to troubleshoot your thermostat.

Locks and Access

Check out these lever, push button, and touchscreen locks.

Burglary Sensors

Learn how to change the batteries in your door sensors, motion detectors, glass break detectors, and more.

Environmental Sensors

Learn how to change the batteries in your carbon monoxide, flood sensors, and more.

Keyfobs and Pendants

Learn how to change the batteries in your remotes.

Communication Trouble

Communication Failure, Failure to communicate "FC", all of these should be resolved quickly.

Battery Replacement

Order your battery here.

Brinks Home Security FAQ's

FAQ's, Updates, and More

Track Your Shipment

Enter your tracking number to get updated information on your shipment.

Community