Brinks Home Security™ is going green! Join us in our efforts to preserve the environment by signing up for AutoPay or opting into electronic billing.

• AutoPay: When you sign up for AutoPay, we’ll automatically draft your checking account or credit card when your payment is due. You’ll stop receiving statements in the mail, but you’ll have access to view them anytime when you LOGIN to our customer portal.
• Electronic Billing: When you sign up for electronic billing, you’ll stop receiving statements in the mail. Instead, you’ll receive an emailed statement to the email address you specify upon signing up. You’ll also have access to current and previous statements through our CUSTOMER PORTAL.

Login to sign up for AutoPay, or text our Digital Support team at BRINKS, or 274-657, to enroll in electronic billing. 

For security purposes, please be prepared to verify your account and provide your email address to one of our Digital Specialists when texting to enroll in electronic billing. 

Click here to view steps for AutoPay

 Due to the over-whelming response of our change to Brinks Home Security you may experience higher wait times with our customer care professionals. We appreciate your patience. If you have a question that you do not see answered below, text our digital team at BRINKS or 274-657.

• Will I get a new yard sign and window decals?
  

  • You can request a new yard sign and window decals, via text, at: BRINKS or 274-657. Your very first Brinks sign is free. Each additional sign and decal packages are $9.99.

• Will the cost of my service change?
  • No, there will be no changes to the cost of your service as a result of the change to Brinks Home Security.
    
    
• Why does my panel look different?
  
  • If you're an Alarm.com customer, a reboot of your panel will take place in a disarmed state, to accept the new Brinks Home Security logo. The change should take about 2-5 minutes to complete. Panel types include: IQ1, IQ2, GC3, GC2. 

• Will my bill still say MONI/LiveWatch?
  • Your bill will now come from Brinks Home Security.
    
    
• Will the phone numbers that I call for support be different?
  
  • No, the numbers that you utilize to reach us today will remain the same. You can also text us for your customer care/troubleshooting needs at: BRINKS or 274-657.
    
    
• Will my equipment change?
  • There will be no changes to your equipment as a result of this name change. You will see no change in the service that we offer. 
    
    
• Will I still be able to log into the customer portal?
  • Yes, the Customer Portal is still available for you to update your address, view your statement, and manage your account. While it is now www.brinkshome.com/sign-in , all of the features on the portal remain the same.
    

• Do I need to update my payment method?
  • If you're using AutoPay, we'll continue drafting from your account. If you're not on AutoPay, you'll continue to receive a monthly bill. The statement name will now reflect the Brinks Home Security brand. You can sign up for auto pay in the customer portal, www.brinkshome.com/sign-in.
    
    
    
• Was MONI or LiveWatch purchased or sold?
  • No, we haven't been sold, and we have absolutely not gone out of business - so there will be no interruption or change in your level of service.
    
    
• Will my contract change?
  
  • No, the terms of your monitoring agreement remain the same under the Brinks Home Security brand.
    
    
• On the MONI branded app, we had the purple and green colors, will those be updated to the Brinks logo and colors?
  • Yes! The new Brinks Home Security app is branded with our new logo & colors. You can update your app through the app store; you do not have to re-download.
    
• Will I still be able to use my ADC/TC app?
  • Yes! You will only need to ensure that the app is updated through the app store. They will not have to be re-downloaded.