To prevent false alarms from being reported to the central monitoring station and possibly resulting in an unnecessary police dispatch, most security systems today are programmed with a "Dialer Delay". That means that after an alarm is set off, the system waits 30 seconds before attempting to report the alarm to the central monitoring station. (Note that Dialer Delays do NOT apply to fire/smoke alarms).

 Unfortunately, that delay could give an intruder enough time to smash or otherwise disable your control panel, preventing it from reporting the alarm once the delay expires. To prevent a "Crash & Smash" intruder from completely disabling your security system during the programmed Dialer Delay, your system will send a "Pending Alarm" signal to the offsite operations center as soon as a sensor is activated (e.g. if a door is opened).* This tells the operations center that a Disarm signal or an Alarm signal should be expected from your system within the next minute.If neither a disarm signal or an alarm is received, then the operations center will issue a second, "Suspected Alarm" and handle the original pending alarm as a real alarm. If a Disarm event is received within the expected time frame, then the Pending Alarm will be logged but will not generate any alarm notifications. If an Alarm is received within the expected time frame, then the Alarm event will be handled following standard alarm reporting procedures for your account.

*NOTE: This "Crash and Smash" feature is ONLY offered with Simon XT, Simon XTi, or GE Concord 4 systems that have a monitoring plan at the Interactive, Premium Control, or Complete 2.0 monitoring levels. If you do not have one of these specific monitoring plans, your system will not send any signals until the Dialer Delay is expired.

 

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