Return Policy and Procedure

You have 45 days from your date of purchase to get a Return Merchandise Authorization (RMA) from us if you are not 100% satisfied with your product. 

To request a return, please give us a call at 785-321-3103. 

After logging in, click "Order Status" and then "Request a Return" of the item that you'd like to return.  This will prompt you to submit an email that provides details about the return that you are requesting.

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We will respond as quickly as possible (typically shorter than 1 business day to make sure you get the service you need).

For More Details on Returns, Exchanges and Warranties, "Click Here."

If there is anything we can do to delight you in the future, please let us know.  We appreciate your business.

Please note that your returned item must be in new, re-sellable condition. Items returned in used condition or without their original packaging and instructional guides intact will be subject to a 20% restocking fee. Thank you for your understanding and cooperation.

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Comments

13 comments
  • you have my name and email  I would like someone in return to contact me mark@cropmaster.com or markpec@tampabay.rr.com  regarding a return where i didn't get my refund yet

     

    Message History

    -----Original Message-----

    From: 128537 pecsenka, mark

    Sent: Friday , September02, 2011 03:20 pm CDT (GMT-05:00)

    Subject: return

    Update for Case #31235 - "return"

    Hello

    I had returned this item I had paid this by PayPal. Can you tell me how I will (have) received my refund? I am not able to find my refund

    thank you

    -----Original Message-----

    From: SafeMart

    Sent: Friday , July 29, 2011 04:37 pm CDT (GMT-05:00)

    Subject: return

    I apologize, your refund has not been processed; I will have the RMA processed through and your refund should Post Monday. Sorry about the delay, and please let em know if you have any further questions.

    -----Original Message-----

    From: 40007 Customer, Anonymous

    Sent: Thursday , July 28, 2011 08:47 am CDT (GMT-05:00)

    Subject: return

    Hello

    I had returned this item I had paid this by PayPal. Can you tell me how I will (have) received my refund? I am not able to find my refund

    thank you

    -----Original Message-----

    From: 40007 Customer, Anonymous

    Sent: Thursday , July 28, 2011 08:43 am CDT (GMT-05:00)

    Subject: return

    Hello

    I had returned this item I had paid this by PayPal. Can you tell me how I will (have) received my refund? I am not able to find my refund

    thank you

  • Hi Mark, 

    Thanks for your post. I apologize that you have not been able to locate your refund. These usually post within 3-5 days after it was received back at our warehouse.  I will have our accounts payable team look into this ASAP. I am not sure why you are not seeing your credit but we will have answer for you soon. Stay tuned.

  • Hi again Mark, 

    I am truly sorry for this error. We dropped the ball on this - and for that we apologize. I just received word back from our accounts payable dept that the refund has been processed. Let me know if you need anything else. Thanks again for your patience. 

    Joe

  • Thanks Joe,  . If you can tell me where I should expect refund method, since it was paid via paypal.    I will wait for  your update.

  • Hi Mark, 

    Our Accounts Payable dept refunded you via PayPal. You should have gotten an e-mail from them notifying you that we sent you $284.00.  Let me know if you are still having trouble with this. 

  • Hello,

    I had returned a bad sensor in October 2011 (RMA # RA9170) and still haven't received a refund for this item.

    I also have extended warranty on all the equipment.

    Can you please look into this and let me know when I will receive a refund.

    Thanks.

  • Hello Pavan,

    Thank you for your comment. In reviewing RA9170, I see that we sent you an advanced replacement for the defective sensor you were returning. This was an exchange. There was no charge for the replacement sensor we shipped (delivered by FedEx on October 4) nor a refund for the returned product.

    Please e-mail billing@safemart.com if you have any other questions or concerns in this regard.

    Thank you,

    Monica

  • Hi, I was wondering how long is the process Safemart sends refunds?   you got my return per Fedex August 7th so I let know sales person about that... but nobody contacted me at least giving info what will be next or how long to wait refund to my credit card.. can you help. lancento@yahoo.com.  thanks!

  • Lancento,

    Thank you for your question!  I reviewed the details of your return and it was processed for a refund this morning.  We typically process most refunds within 24-48 hours.  Please let us know if you have any other questions or concerns.  Thank you and take care!

    Regards,

    Dave

  • Hey Dave, thanks for update, I was not worried... I just was not informed, you guys doing great job, thanks!

  • Hey Dave, I received +$17.97  where it had to be $29.95 x 3 = $ 89.95  for all 3 sensors that were not even open, sales man did not ask what doors we had and sent us the sensors we could not use for our metal doors, so we had to purchase a different product and I paid for them separately. Sales man said we will get full refund because we did not use-open the wrong purchesed products. Who will solve my issue properly? Thanks!

  • Lancento,

    Thank you for the update.  I will respond to you directly via email with a solution shortly.  Thanks!

    Best Regards,

    Dave

  • Could someone please provide me with an RMA so I can return the equipment.  I submitted this request last week and have not received a response.

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