There are different standard operating procedures for dispatch for Burglary, Fire, Panic, and Medical alarms. (These apply to both Residential and Commercial accounts).
Standard Operating Procedures for Burglary Dispatch:
- The Central Station is required to call the two verification phone numbers, before dispatching. This is to prevent false alarms and to verify whether it is a false alarm or not. If a false alarm (master) passcode is given at either number, then no more calls will be made on the alarm.
- If there is no answer at either number, or if the person who picks up the phone gives the fake password, a wrong passcode, or no passcode, then the Police will be dispatched.
- After the Police is dispatched, then the persons on the notification-only list will be called and notified of the alarm and the dispatch.
Standard Operating Procedures for Fire Dispatch:
- The Central Station will dispatch the Fire Department first.
- Then the persons on the notification-only list will be called.
Standard Operating Procedures for Panic or Medical Dispatch:
- The Central Station will dispatch either the Police Department or the Ambulance (depending on what kind of Panic signal came through).
- After dispatch, the notification-only list will be called.
Requests for changes to these standard operating procedures must be submitted to the Monitoring Department, or directly to the Central Station, by calling (800) 628-6093 ext. 8990, or (866) 265-2065.