"My Touchscreen is not recognizing that windows/doors/motions are being activated, even when the panel says they are".
This type of error is something that we see fairly often. It is generally caused by a communications issue between the panel and the touchscreen. Fortunately, this type of error is generally fixed easily.
The first thing to do is perform a "push" of the communications between the panel and the touchscreens ("Push" is just tech lingo for a communications reset). To do this follow these steps on the main control panel:
1. Press Gear Icon
2. Scroll Down 3x
3. Select "Programming"
4. Apply "4321" and press "Ok"
5. Select "Sensors"
6. Press "Edit Sensor"
7. Scroll till you find your touchscreen and press "Edit"
8. Press "Close" until you see ...
9. Once the message "Please Wait, Processing Request" has cleared, press
"Close" until you reach the home page.
You're done! Check your touchscreen, make sure it is showing the appropriate information.