Qolsys IQ Panel - Programming A Door/Window Sensor

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13 comments

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    Brinks Home Security

    How about a sensor group list?

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    John Boehler

    These instructions made the process simple and speedy. The video is very clear and concise.

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    John Craig Heberle

    These instructions work but they do not tell you that you will have to have the LiveWatch Tech actually add the sensor a their site also--you can see if it is added by signing in to your LiveWatch account and looking at the sensor registration information.  If you don't do that they then alarm.com will be correct but the monitoring center will NOT actually get the alarm event...or as in my case LiveWatch had the sensor as a smoke detector when it was actually a door sensor...the fire department comes immediately if the alarm goes off; even if you cancel it!  Beware!

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    Brinks Home Security

    Hello John,

     

    I apologize for the inconvenience. You will need to let us know as updating your sensors in the panel doesn't automatically update in the central station. We will need to do that manually to make sure that there are no errors when they are added in. As you said, in your case the zone from the panel that reported the alarm was a zone that was already set in the Central Station to be a fire zone. That is why we need to know when your zone list is updated so that we can get those straightened out and avoid false alarms.

     

    If you have any questions or concerns let us know.

     

    Best Regards,

     

    The LiveWatch Team

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    Benjamin Shin

    My IQ panel doesn't show the Installation icon on the Settings screen, so I'm unable to add a sensor. Also, when I open the sensor it doesn't resemble the picture in these instructions.

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    Brinks Home Security

    Hello Benjamin,

     
    Thank you for submitting your concern. If you are not using the installer code, you will not get the same results or see the same screen as in the instructions you received. The installer code you need to use is "1111". Click on "Settings", enter the installer code "1111", and now you should see the installation menu. Proceed from there and follow the rest of the instructions to add your sensor. 
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    Benjamin Shin

    That worked, thanks!

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    Uwe and Jackie Golla

    HI, I need to add a new sensor since I'm getting a failure/malfunction error but when I use the installer code "1111" on "Settings" I get an invalid code!

     

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    Pavan Murahari

    I tried all combinations 1111,2222,3333,4321 etc, it does not work.

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    Qorvus Systems

    Question - is there a way to program the panel so that I get an alert on my cellphone anytime a specific door is opened? I'd like to track if my office door is opened when I'm out, whether the alarm is activated or not..

    Also, can I set up alarm zones so that  certain authorized users only get access to some doors but not others when they disarm the system?


    Thanks

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    Brinks Home Security (Edited )

    Good Morning!

     

    Setting up system notifications is quick and simple. If the service plan you selected is Total Home, alarm.com will have notification options for most system events. Once logged into alarm.com, navigate to the notifications page, and customize the system events you wish to be notified for. If you have any further questions feel free to call us at 785-321-3103.

     

    Best Regards,

    Pascal

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    Aaron King

    As soon as my contract expires I'll cancel. They don't let you have installer codes anymore and take that over and are never their to answer the phone. It's BS.

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    Brinks Home Security (Edited )

    Good Afternoon Aaron,

    I apologize for the issues you are having in reaching our support team, it is certainly not the way we do things. For security measures, we did change your installer code from the default code. However, you are still able to know this code. I would like to provide you with your code and to answer any further questions that you may have. Please reach out to me at pascal@livewatch.com or at 785-321-3335 and I will be glad to help!

    Best Regards,

    Pascal

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