Check Service Plan: Make sure the account has the proper Image Sensor add-on.
Images cannot be captured without an Image Sensor service plan. For alarm
functionality, add the “Image Sensor Alarms” plan. For alarms and enhanced
functionality, add the “Image Sensor Plus” plan.
Verify Sensor Rules: Make sure the sensor initialization process has been completed.
On the Dealer Website, make sure that the sensor rules have been confirmed using the
“Rules Confirmed” column.
Enable Auto Uploads: During the first four hours after any sensor is enrolled onto the
system, alarm images are not automatically uploaded to Alarm.com. Automatic
uploads are automatically enabled after four hours. Enable uploads sooner from the
Dealer Website. On the Image Sensor Plus plan, view and request captured images
from any test alarms from the Customer Website.
If the camera LED is blinking, refer to this chart for LED trouble diagnostics.
|Image Sensor Red Status LED Activity Reference|
|Device Status or Error||LED Pattern||Duration of LED Pattern|
|Sensor Power-Up||Solid for 5 Seconds||Approximately first 5 Seconds after powering|
|Sensor Joins or Rejoins Network||Solid for 5 Seconds||First 5 SEconds after sensor joins a new network (during the enrolling process) or rejoins its existing network|
|Searching for Network to Join||Fast Blink for 5 Seconds at a time||Repeats pattern for up to 60 seconds after powering until the sensor enrolls in a network|
|Attempting to Rejoin Network||Show Blink to 5 Seconds at a time||Repeats pattern for up to 60 seconds after power cycle until the sensor reconnects to its network. (Note: This means the sensor has already been enrolled in a network and is trying to connect to it. If attempting to enroll the sensor in a new network, hold the reset button for a full 10 seconds (until LED blinks rapidly) to clear the old network before adding to a new network.)|
|Motion Test Mode||Solid for 3 Seconds at a time||Repeats for each motion activation during the 3 minutes after sensor joins the network, has been tampered or is placed in PIR test mode. (Note: In test mode, there is an 8-second "sleep" timeout between motion trips.)|
|Network Communication Problem||Fast Blink for 1 Second at a time||Pattern begins after 60 seconds of searching for (and unsuccessfully joining) a network and repeats until RF communication is restored. Pattern persists as long as the sensor is not enrolled in a network or cannot connect to the current network.|
Need more help? Text us at BRINKS or 274-657.