Check to see what color the LED is on the camera
The LED is red
The camera is not connected to the router by WiFi or Ethernet cable
Solution - Try defaulting the camera and restart the installation process
The LED is green
The camera is connected to the router by either WiFi or Ethernet cable
Solution - Try locating and entering the MAC address manually into the search box
The camera still not working? Text us at BRINKS or 274-657.