You have the camera working, but it won't connect wirelessly, try these steps.
Make sure you customer powered the camera down and moved it to a location more than 15 feet away from the router. Powering it up without an ethernet cable tells the camera to connect wirelessly and there is also a field around the router that interferes with devices trying to connect to its network.
- Make sure it is not too far away from the router. Distance will vary depending on the router. If you think this might be the problem move it closer and try it, if it works you know it was mounted too far away.
- Make sure you've used the correct “Network Key” or password for their internet.
Need more help? Text us at BRINKS or 274-657.