How to avoid the 3 minute timeout while viewing live video remotely

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  • Alarm.com’s EZinstall™ feature allows remote access to cameras regardless of network configuration, but the remote video streams times out after 3 minutes (if the networks are not configured for port forwarding)

  • To eliminate the 3-minute timeout you must configure the cameras and network for port forwarding.  

    • Go to the Camera Status page under the Camera Settings tab, and click the Advanced

  • Then go to Network Setup and Testing link.

    • This will bring up a page that allows the cameras to be configured with a fixed IP address, which is required before configuration of the router for port forwarding.

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