How does the Guard process work and what do I need to know?


What is the Guard Response?

Some jurisdictions in the US and Canada have enforced ordinances requiring verification on alarms before responding. 

  • In some instances, the police will not respond until the alarm has been visually verified as an actual break-in or unless a number of verification steps have been performed by the monitoring service.

  • In other instances, if a police unit does respond and the alarm is not the result of a real break-in, the homeowner will be fined, several hundred dollars per-response in some locations

How does Guard Response Work?

Upon receiving an alarm signal, the Monitoring Center will attempt to reach the first two contacts on your call list. If there is no contact or a person is contacted and is unable to verify the home is safe, a guard will be dispatched.

  • The responding Guard has the authority to request immediate Police Dispatch if they find evidence of criminal activity or other legitimate causes for alarm

Local Guard Response Companies

In certain jurisdictions, Brinks Home Security™ will contract a local guard response company to respond on alarms in-lieu of the local police agency. 

This is done in an effort to:

  • Dispatch a unit to a monitored location in a timely manner
  • Manage response costs for the customer (thus eliminating a punitive fine that would normally be imposed by the local responding public agency)
For details on areas covered by the Brinks Home Security™ guard program, please refer to the below table.


State Guard  Company Serving  these Jurisdictions Charge
Arizona Veterans Security (AZ) Suprise PD $40
California Atlas Private Security Inc. (CA) Fremont PD, San Jose PD $40
California Elite Universal Security (CA) Chico PD $40
California Ontel Security Services Inc. (CA) Modesto PD, Turlock PD $40
California Veterans Security (CA) Fontana PD, Manteca PD, Stockton PD $40
Colorado Advanced Security Consulting Inc. (CO) Arvada PD, Aurora PD, Broomfield PD, Lakewood PD, Thornton PD, Westminster PD, Wheat Ridge PD $40
Michigan Alimar Security Company Inc. (MI) Detroit PD $40
Nevada Green Valley Security (NV) Clark County Sheriff, Henderson PD, North Las Vegas PD $40
Nevada Veterans Security (NV) Henderson PD, Clark County Sheriff, North Las Vegas PD $40
Ohio CPACS Inc. (OH) Akron PD $40
Oregon Advanced Security Inc. (OR) Eugene PD, Salem PD $40
Oregon North Pacific Security Inc. (OR) Lane County Sheriff $40
Oregon TCB Security Services Inc. (OR) Lincoln County Sheriff $40
Texas Securitas Security Services USA Inc. (TX) Dallas PD $40
Utah CBI Security Services (UT) Murray PD, Salt Lake City PD, Taylorsville PD, West Valley City PD $40
Washington Pierce County Security (WA) Lakewood PD, Pierce County Sheriff $40
Washington Veterans Security (WA) Bellingham PD, Burien PD, Yakima PD $40
Wisconsin JBM Patrol & Protection Corp/JBM Security (WI) Madison PD, Milwaukee PD $40
Canada Securitas Canada Limited Calgary PD, Edmonton PD $50

For further questions regarding the Brinks Home Security™ guard response program, Text us at BRINKS or 274-657.



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