Medical alarm:
- The Central Station will attempt to reach out to the customer through the 2-way or through the premise number.
- If unable to verify safety, the Central Station operator will dispatch the appropriate authorities.
- The Central Station operator will then try to reach the rest of the contact list in order to advise of alarm and dispatch.
Panic Alarm:
- The Central Station will attempt to reach out to the customer through the 2-way or through the premise number.
- If unable to verify safety and verbal code word, the Central Station operator will dispatch the appropriate authorities.
- The Central Station operator will then try to reach the rest of the contact list in order to advise of alarm and dispatch.
Silent Panic:
- The Central Station Operator will dispatch the Police Department first.
- Then the rest of the numbers on the contact list will be attempted to advise of alarm and dispatch.
Fire Alarm:
(Commercial)
- The Central Station will dispatch the fire department first.
- After dispatch, the remainder of the numbers on the contact list will be attempted to advise of alarm and dispatch.
(Residential)
- Central Station will attempt to reach out to the customer through the 2-way (if available) followed by premise number.
- If not able to reach the customer to verify safety, Central Station will dispatch the fire department.
- Following dispatch, the Central Station Operator will attempt to notify contacts in order to advise of alarm and dispatch.
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