Nest Professional Monitoring FAQs

I know that local emergency services waste resources when they’re called out to investigate false alarms. How do Nest/Brinks Home Security plan to prevent this?For starters, Nest Secure was designed to help reduce the number of false alarms and nuisance alarms. In addition, Nest alerts you through the Nest app when there is an alarm event, and if you subscribe to Brinks Home Security’s professional monitoring service, Brinks Home Security will also be notified. You or Brinks Home Security can help confirm the alarm, giving emergency personnel more confidence that the alarm was actually triggered by an emergency event. Also, if you have Nest cameras, you can use them when you get a notification to verify the alarm and determine what’s going on.

How does it alert police when they are needed?

If you have a working wi-fi or cellular signal, you’ll be notified in the Nest app, so you can decide if you should call the police. Also, 24/7 professional monitoring by Brinks Home Security, includes cellular backup, will be available later this year. If you have a subscription to Brinks Home Security’s service, they can contact authorities on your behalf if they receive an alarm notification.

What regions is 24/7 professional monitoring by Brinks Home Security available?

24/7 professional monitoring by Brinks Home Security is available in all 50 U.S. states.

If I have 24/7 professional monitoring by Brinks Home Security, will they call 911 if they notice an intruder?

If Brinks Home Security receives an alarm notification from your Nest Secure, Brinks Home Security’s team of security experts will attempt to contact you and your emergency contacts to verify the alarm. If you or your emergency contacts verify that the alarm is valid OR you do not respond, Brinks Home Security will contact police on your behalf.

How does billing for 24/7 Professional Monitoring by Brinks Home Security or Cellular Backup subscriptions work in relation to my current Nest Aware bill?

Professional monitoring by Brinks Home Security, which includes cellular backup, is separate from Nest Aware billing. Customers will receive a bill directly from Brinks Home Security for their 24/7 professional monitoring service.

What happens if an intruder physically destroys the Nest Guard after breaking in? Does Nest Secure have “smash and grab” protection? If you have professional monitoring by Brinks Home Security and the Nest Guard is destroyed, will emergency services be notified?

Nest Secure has a 'smash and grab' protection mechanism when the house is armed. If an intruder physically damages the Nest Guard while the house is armed, the Nest Guard will provide a warning and then the siren will go off. You will be notified on your phone. If you have a professional monitoring subscription from Brinks Home Security, we will be notified as well and will contact authorities on your behalf.

How much will 24/7 professional monitoring by Brinks Home Security cost?

24/7 professional monitoring by Brinks Home Security will start at $24.99 a month with a three-year agreement or $34.99 a month with no long-term agreement.

This pricing seems high. Why is it higher than competitors (e.g. Ring, ADT/Samsung)?

Brinks Home Security’s customer satisfaction is among the top-ranked in the industry. Brinks Home Security currently provides monitoring for more than 1 million customers nationwide. In a crisis, you get fast alarm response from highly trained security experts. Also, Brinks Home Security’s Alarm Response Center is Five-Diamond Certified, which means we follow rigid industry standards for training and response.

Ring starts at only $10 / mo. Why is 24/7 professional monitoring by Brinks Home Security for Nest Secure so much higher?

Brinks Home Security’s customer satisfaction is among the top-ranked in the industry. Brinks Home Security currently provides monitoring for more than 1 million customers nationwide. In a crisis, you get fast alarm response from highly trained security experts. Also, Brinks Home Security’s Alarm Response Center is Five-Diamond Certified, which means we follow rigid industry standards for training and response.

ADT starts at only $15 / mo. Why is 24/7 professional monitoring by Brinks Home Security for Nest Secure so much higher?

ADT’s offer starting at $14.99 a month does not currently include home security monitoring, to our knowledge. It seems to include only monitoring of smoke and CO alarms. Brinks Home Security’s customer satisfaction is among the top-ranked in the industry. Brinks Home Security currently provides monitoring for more than 1 million customers nationwide. In a crisis, you get fast alarm response from highly trained security experts. Also, Brinks Home Security’s Alarm Response Center is Five-Diamond Certified, which means it follows rigid industry standards for training and response.

When will other Nest products (carbon, smoke, etc.?) be able to be professionally monitored?

At this time, 24/7 professional monitoring by Brinks Home Security is just for the Nest Secure alarm system.

How is Brinks Home Security’s service different from other providers?

Brinks Home Security’s customer satisfaction is among the top-ranked in the industry. Brinks Home Security currently provides monitoring for more than 1 million customers nationwide. In a crisis, you get fast alarm response from highly trained security experts. Also, Brinks Home Security’s Alarm Response Center is Five-Diamond Certified, which means it follows rigid industry standards for training and response.

 

For other Nest questions and support, visit Nest.com

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