Communication Failure or Radio Not Responding

Receiving a communication failure or radio not responding message?

This means your system is not communicating, and we won't receive signals for any alarm activity until communication is restored. Take a look below to check out a few things that could cause communication failure, and some things you can try to restore communication.

  • Power Outage:
    • Make sure your alarm system has power. If you are experiencing a prolonged power outage, the system will come back up when power is restored.
    • If your power has recently been out, the panel battery may be too weak to allow your cell to send signals. Allow 24 hours to recharge the battery.
  • Loss of Connection to Power Source:
    • Make sure your plug is connected securely to its outlet.
    • Make sure the outlet is supplying power (you can check by plugging in something else to see if it works).
  • Signal Interference:
    • Large metal objects and appliances that generate radio frequency can interfere with signaling. If you identify these objects around your alarm system, try increasing their distance from your system if it’s safe to do so.
    • It’s best if your system is located near an exterior wall, above ground (not in a basement), and not in the middle of a large structure (like an interior closet far from exterior walls)
  • System Malfunction:
    • If your communication failure is caused by a system malfunction, you can try to power cycle the system:
      1. Completely power down the panel and the module
      2. Wait 2 minutes, then power the panel back up
      3. Test your system to confirm whether communication has been restored (remember to place the system on test to avoid a false alarm) > Click here for steps on how to place your system on test!
  • Cell Provider Outage:
    • If there’s an interruption of cell service in your area, your system’s communication could be impacted
  • Interruption to Phone Service (Landline Communication)
    • Phone service outage in your area
    • You have disconnected your home phone service
    • You have switched to a new provider
      • VoIP and Digital Voice Over Cable may not be compatible with your security system. You may need to switch to a different phone service, or, text us  to upgrade to cell communication. With cell communication, you get access to remote arming and disarming from your phone. You also open the door to transform your home with smart automation like remote cameras, thermostats, lights, and door locks.
      • Your new provider may not have connected your phone line to your system.

Still having trouble? Click on your alarm panel to review steps to power cycle your system, or text BRINKS (274-657) for help.

Interlogix_Simon_XT_v2.jpg
Simon XT

Interlogix_Simon_XTi5.jpg
Simon XTi or XTi5

2GIG_GC2_GoControl.jpg
2GIG GC2

Qolsys_IQ_Panel.jpg
IQ Gen 2

Qolsys_IQ_Panel.jpg
IQ

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.