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Skybell - Specifications

  • 720p Camera
  • 30 Frames per second
  • 180 degree viewing angle
  • HD color night vision
  • 2.4 GHz WiFi WPA2 compatible

Skybell_Slim_Front.jpg    Skybell_v2.0_Front_Small.jpg

For more assistance with troubleshooting your Skybell, visit the Skybell comprehensive support center.

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  • How about for the Skybell Trim? I have this one connected to my system and the video is very jerky and pixelated. I have well over 2mbps upload (averaging 5mbps) so my wifi should not be an issue. Is there a way to fix this?

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  • Hi Jeremy,

    It sounds like you're experiencing a wireless interference. It's known to cause skipping, pixelation, or other problems watching your video. Click on this link below for steps on how to troubleshoot.

    Click below.

    Troubleshooting Wireless Interference

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  • There is no link in your comment and I don't see a page regarding this issue with regards to the video doorbell when I do a site search.

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  • Try the link again, it should take you directly to the Skybell TS page.

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  • My skybell does not detect and record motion unless its very close to the doorbell (16 inches) or the person actually rings the bell. How can I make it more sensitive so to detect motion thats 5 or 6 feet away ?

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  • Hi Tony,

    To adjust the motion sensitivity on the SkyBell HD, start off by opening up the SkyBell app. Then tap on the Settings gear icon in the top-right corner of the screen. Select “Motion Detection” toward the bottom. If the motion detection isn’t turned on, tap on the toggle switch to the right to enable it.

    Below you can set the sensitivity for the motion detection, and your three choices are “High”, “Medium”, and “Low”.

    High: Detects someone walking by from up to ten feet away, with little detection when someone walks towards your door.
    Medium: Detects someone walking by from up to seven feet away, and detects someone walking up to the doorbell from three feet away.
    Low: Detects someone walking by from up to five feet away, and detects someone walking up to the doorbell from five feet away.

    In simpler terms, the lower the sensitivity is on your SkyBell HD, the less it detects people just walking by and more on people actually walking up to your door.

    Once you select a setting, hit “Save” up in the top-right corner of the screen.

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