Most connection issues are caused by low WiFi signal strength
1. Check WiFi signal strength at Alarm.com customer website at www.alarm.com/login then press VIDEO
2. Press SETTINGS
3. Select Skybell at the drop-down box
4. Press VIDEO DEVICE INFO
5. Press REFRESH TO LOAD VALUE
6. Signal strength should be above 80%, if not try moving WiFi router closer to the Skybell if possible
For more assistance with troubleshooting your Skybell, visit the Skybell comprehensive support center.