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Skybell - Push Notification Issues

From the home screen of your phone, click settings, then scroll to the bottom of the settings page where all of your phone's apps are listed. Locate the SkyBell app, and tap it. On the following menu, click notifications, and a new window will open with some settings regarding the notifications. Make sure that Allow Notifications, Show in Notification Center, Sounds and Show on Lock Screen  are all enabled (toggled to the right, and shaded in green).

2. You may not have enough upload speed for your home Wi-Fi to allow the SkyBell to request notifications from the notification server. Make sure that your home Wi-Fi network has 2 Mbps of upload speed.

Please be aware that some Android phones do not visibly alert you when a notification comes through on the phone. It will instead make a "Ding Dong" sound, and show a small SkyBell symbol at the top left corner of your phone's home screen. To open the app from these notifications, you will drag down from the top of the screen of your phone, to the bottom. A menu will appear that lists all of your recent notifications, including ones from the SkyBell. Click the notification message in this menu, and it will bring up the SkyBell app automatically playing video.

If you were receiving notifications, but suddenly are not able to, this is usually due to changes made in the phone settings, or perhaps a weak router signal. Sometimes doing a general power cycle (turn off and back on) of the the Wi-Fi router and Phone will relieve this issue.

Please make sure that you have successfully synced the SkyBell to your Wi-Fi network using the app.

For more assistance with troubleshooting your Skybell, visit the Skybell comprehensive support center.

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2 comments
  • If your Skybell is included on your service plan, you don't use the Skybell app. Why is this even featured if the Skybell app isn't used. How about if you have notifications set up, you get notifications, but it's the wrong notifications? I have button presses set as the only notifications, but all I get are motion triggers. I'm getting really close to going back to reinstalling my Ring video doorbell. At least it had good quality video and the notifications worked properly.

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  • Hi Jeremy,

    I responded to a similar post regarding the recommended TS steps from Skybell.

    Click here to view.

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