Update Your Emergency Contacts and Set Call List

Click My Profile and Emergency Contacts

When a security alarm is triggered, our Alarm Response Center will respond to your emergency contacts before dispatching. Be sure to keep your Emergency Contacts updated               

Use our email notification tool to inform your emergency contacts that you added them to your Brinks Home Security™ Emergency Contact List. Please choose the contacts to notify and provide their email address. Your contacts will be immediately notified that you’ve added them as one of your emergency contacts and that Brinks Home Security™ may contact them in the event of an alarm. A copy of the notification will also be sent to your online profile email.  


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  • I need an account number and more information to know that I am in your system

  • Hi James,

    With this being an account specific question, I would recommend texting our digital team at 469.513.8685 for assistance. 

  • I find this site useless!  I cannot access my account to update information.


  • Hi Lois,

    The Help Center is an interactive, easy-to-use search site that provides quick access to information for our customers.Think of it as a  resource to help customers become more familiar with their systems and the vast components.

    To actually update your account, you'll need to login to your Customer Portal. 

    Click on the link below to login to your respective Customer Portal. 

    Legacy LiveWatch  - Customer Portal

    Legacy Monitronics/Moni Smart Security - Customer Portal

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