Symptoms: Your SkyBell is not recording, but you can watch live and you are still receiving notifications.
A manual soft reset can be performed by doing the following:
- Begin holding down your SkyBell doorbell button
- The SkyBelll will flash in the following pattern. (Flashing Green, Flashing Red-Green, Flashing Blue)
- Once the SkyBell begins flashing BLUE release the button and allow the SkyBell to reboot. (This will take approximately a minute)
The SkyBell will begin recording within 10 minutes after rebooting.
For more assistance with troubleshooting your Skybell, visit the Skybell comprehensive support center.
Comments
Does this initiate a firmware update as well as rebooting?
Hi Jeremy,
Depending on the model of Skybell you use, there are three different firmware version distinctions. This process does not initiate a firmware update.
My skybell is not recording. The bell does ring. That's all.
My skybell is offline. Not recording
Hi Debra,
Do you have a recording schedule set up in your Brinks Interactive/Alarm.com account?
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