Skybell - Not Recording – Help Center

Symptoms: Your SkyBell is not recording, but you can watch live and you are still receiving notifications.

A manual soft reset can be performed by doing the following:

Begin holding down your SkyBell doorbell button
The SkyBelll will flash in the following pattern. (Flashing Green, Flashing Red-Green, Flashing Blue)
Once the SkyBell begins flashing BLUE release the button and allow the SkyBell to reboot. (This will take approximately a minute)

The SkyBell will begin recording within 10 minutes after rebooting.

For more assistance with troubleshooting your Skybell, visit the Skybell comprehensive support center.

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5 comments

Jeremy Streit
April 23, 2019 15:01

Does this initiate a firmware update as well as rebooting?

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Shay McElroy
May 01, 2019 16:50

Hi Jeremy,

Depending on the model of Skybell you use, there are three different firmware version distinctions. This process does not initiate a firmware update.

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Debra Fenner
March 24, 2020 00:05

My skybell is not recording. The bell does ring. That's all.

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Debra Fenner
March 24, 2020 00:05

My skybell is offline. Not recording

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Shay McElroy
March 27, 2020 22:13

Hi Debra,

Do you have a recording schedule set up in your Brinks Interactive/Alarm.com account?

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