SmartCode 912 - Technical Support

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The turn button cannot rotate. B The lock beeps, the keypad flashes red, and the door cannot lock or unlock. The lock beeps, the keypad flashes red, and the door cannot lock or unlock.

  • The set screw in the lever was not fully tightened. Fully tighten the pre-installed set screw at the bottom of the interior lever.

The keypad is unresponsive.

  • Keypad error test Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting.
  • Keypad lockout If three incorrect codes were entered within one minute, the keypad will lock for 60 seconds.

The Lock button does not lock the door.

  • No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. This is indicated by the keypad flashing red three times with three
    beeps. Program at least one user code and test the Lock button again. 
  • The battery is too low to lock the door. This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set. 
  • The set screw in the lever was not fully tightened. Fully tighten the pre-installed set screw at the bottom of the interior
    lever.
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