IQ Panel - General Troubleshooting

Panel Is Not Responding

Hold Home button for 30 seconds to power down, then hold again for 5 seconds to reboot

Qolsys_Front_01.jpg

Sensor Test

1. Press SETTINGS, then enter Master Code

Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Press SYSTEM TESTS, then press SENSOR TEST

System_Tests__2_.jpg Sensor_Test__2_.jpg

 

3. Activate all sensors

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  • Door/Window Sensor - Open and Close the Door or Window

          White_Open_Window.jpg Open_Close_Door.jpg

  • Key Fob - Hold both LOCK and UNLOCK button for 2 to 3 seconds

              G.E._Keychain_Final.jpg EcoLink_Keychain_Final.jpg

  • Motion Detector
    • G.E Motion - press bottom tab, then pull motion from the back mounting plate
    • IQ Motion - press top button, then pull motion from the back mounting plate

                             IQ Motion                                                          GE Motion

Iq_Motion_collage__2_.jpgGE_Motion_Collage.jpg

 

4. Sensor test displays result as Excellent, Pass or Poor, then press BACK ARROW to exit

Sensor_Test_Exit.png      

 

Replacing Backup Battery

 1. Power down system by pressing SETTINGS, then enter Master Code

 Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Press POWER DOWN, then OK to confirm - the IQ Panel now powers down

Power_Down_04_Confirm.jpg Power_Down_03_User_Main.jpg

 

3. Loosen screw on bottom, then pull front of panel from backplate

Battery_Replacement_1.jpg

 

4. Hang panel on backplate using plastic strap

Battery_Replacement_2.jpg

 

5. Remove battery holder screw, then unplug to remove old battery 

Battery_Replacement_3.jpg

 

6. Remove and replace battery

Battery_Replacement_4.jpg

 

7. Hold HOME button for 5 seconds to power up IQ Panel

Qolsys_Front_01.jpg

 

System Test

1. Place account on test (instructions here), press PRESS TO ARM, then ARM AWAY

001_Arm_Away_01_Main.png 001b_Arm_Away_02_Arm_Screen.png

 

2. Wait until exit delay expires, then open door or window to trip the alarm

002a_Arm_Away_03_Exit_Delay.png 002b_Alarm_01_Garage_Door_2.png

 

3. Press DISARM, then enter User Code to silence the alarm

003a_Alarm_01_Garage_Door.png 003b_Alarm_02_Enter_Code.png

 

4. Call Brinks Home at 800-447-9239 to verify signals were received, then take account off test

 

View Firmware Version

1. Press SETTINGS, then enter Master Code

 Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Press ABOUT, scroll to SOFTWARE, then press HOME button to exit

Firmware_01.png Firmware_02.png   

 

Replace Glassbreak Detector Batteries

Click the image below for instructions to remove and replace batteries in glass break shock sensors commonly coupled with the IQ Panel.

QS1410-840_Glassbreak_Small.png

Replace Door/Window Sensor Batteries

Click the image below for instructions to remove and replace batteries for door and window contact sensors commonly coupled with the IQ Panel.

IQ-DW-Mini-1-LARGE.png

 

Perform Wi-Fi Test

1. Press SETTINGS, then enter Master code

Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Press SYSTEM TEST, then WI-FI TEST

System_Tests_IQ_Panel_2.jpg WIFI_Test_02_Main.png

 

3. Press RUN to start test, if successful press BACK or HOME button to exit

WIFI_Test_03_Results.png WIFI_Test_04_Results.png

 

 

Silence Reset Trouble Beeps

1. Press STATUS, then press the ALERTS tab 

Trouble_01_Disarmed.png Trouble_02_Main_Trouble.png

 

2. Press ACKNOWLEDGE to check all troubles, then press YES at the confirmation pop up message

Trouble_03_Main_Checked.png Trouble_04_Main_Acknowledge.png

 

3. Press BACK ARROW to exit

Trouble_05_Main_Trouble_Cleared.png

 

Power Cycle

1. Press SETTINGS, then enter Master Code

Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Select POWER DOWN, then press OK to confirm

Power_Down_03_User_Main.jpg Power_Down_04_Confirm.jpg

 

3. Wait 2 minutes, then power up panel by holding the HOME button for 5 seconds

Qolsys_Front_01.jpg

 

Performing A Cellular Communicator Test

1. Press SETTINGS, then enter Master Code

Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Press SYSTEM TESTS, then CELLULAR TEST

System_Tests_IQ_Panel_2.jpg Cellular_Test_IQ_Panel_Crop.jpg

 

3. Press the START button under Cellular Test to begin, if successful press BACK to exit

Cellular_Test_02_Test.png Cellular_Test_03_Test.png

 

Clearing Low Battery Alerts

1. Press STATUS, then ALERTS

1.png 2.png

 

2. Press ACKNOWLEDGE, then YES to confirm

3.png 4.png

 

3. Press SETTINGS, then enter Installer Code 1111

aa.png a.png

 

4. Press ABOUT, then check Battery Voltage section. The voltage needs to be 8.4 Volts.

b.png Battery_Voltage.png

 

Testing The Image Motion Sensor

1. Press SETTINGS, then enter Installer Code 1111

Enter_Programming_01.jpg Enter_Programming_02.jpg

 

2. Press SYSTEM TESTS, then IMAGE SENSOR CONFIG

System_Tests__2_.jpg Image_Sensor_Config_.jpg

 

3. Select Image Sensor by pressing VIEW button, then press SENSOR TESTS

Image_Sensor_Screen.jpg IS_Sensor_Test.jpg

 

4. Press START PIR TEST, then press CLOSE on the pop up message to begin 3-minute motion test

PIR_Test.jpg Image_Sensor_Test_In_Progress.png

 

5. Walk in front of the image sensor, the motion light flashes when movement is detected

2_update.png

 

6. When finished, press BACK or HOME button to exit

Image_Sensor_Test_Exit.png

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