IQ Panel - General Troubleshooting

Panel Is Not Responding

Hold Home button 30 seconds to power down, Hold again for 5 seconds to reboot

Sensor Test

1. Press SETTINGS then enter Master Code

 

2. Press SYSTEM TESTS then press SENSOR TEST

 

3. Activate all sensors

• Door/Window Sensor - Open and Close the Door or Window

           

• Keyfob - Hold both LOCK and UNLOCK button for 2 to 3 seconds

               

• Motion Detector
  
  • G.E Motion - Press bottom tab then pull motion from the back mounting plate
  • IQ Motion - Press top button then pull motion from the back mounting plate

                             IQ Motion                                                          GE Motion

4. Sensor test displays result as Excellent, Pass or Poor, press BACK ARROW to exit

      

Replacing Backup Battery

 1. Power down system by pressing SETTINGS then enter Master Code

  

2. Press POWER DOWN then OK to confirm, the IQ Panel now powers down

 

3. Loosen screw on bottom then pull front of panel from back-plate

4. Hang panel on back-plate using plastic strap

5. Remove battery holder screw then unplug to remove old battery 

6. Batteries can be ordered by clicking here Qolsys IQ Panel Replacement Battery

7. Hold HOME button for 5 seconds to power up IQ Panel

Testing Brinks Home Security Monitoring

1. Place account on test (instructions here) then press PRESS TO ARM then ARM AWAY

 

2. Wait till exit delay expires then open door or window to trip the alarm

 

4. Press DISARM then enter User Code to silence the alarm

 

5. Call Brinks Home Security to verify signals were received then take account off test

View Firmware Version

1. Press SETTINGS then enter Master Code

  

2. Press ABOUT then scroll to SOFTWARE, latest is 1.6.3, press HOME button to exit

    

Replace Glassbreak Detector Batteries

Replace Door Window Sensor Batteries

Perform WiFi Test

1. Press SETTINGS then enter Master code

 

2. Press SYSTEM TESTS then press WIFI TEST

 

3. Press RUN to start test, if successful press BACK or HOME button to exit

 

 

 

Silence Reset Trouble Beeps

1. Press STATUS then press ALERTS tab 

 

2. Press ACKNOWLEDGE to check all troubles then press YES at the confirmation popup

 

3. Press BACK ARROW to exit

Cycle Power to Panel

1. Press SETTINGS icon then enter Master Code

 

2. Select POWER DOWN then press OK to confirm

 

3. Wait 2 minutes, then power up panel by holding HOME button for 5 seconds

Performing A Cellular Communicator Test

1. Press SETTINGS then enter Master Code

 

2. Press SYSTEM TESTS then CELLULAR TEST

 

3, Press START button under Cellular Test to begin, if successful press BACK to exit

 

Clearing Low Battery Alerts

1. Press STATUS then ALERTS

 

2. Press ACKNOWLEDGE then YES to confirm

 

Press SETTINGS then enter Installer Code 1111

 

Press ABOUT then check Battery Voltage section. The voltage needs to be 8.4 Volts

 

Testing The Image Motion Sensor

1. Press SETTINGS then enter Installer Code 1111

 

2. Press SYSTEM TESTS then IMAGE SENSOR CONFIG

 

3. Select Image Sensor by pressing VIEW button then press SENSOR TESTS

 

4. Press START PIR TEST then press CLOSE at the popup to begin 3-minute motion test

 

5. Walk in front of the image sensor, the motion light flashes when movement is detected

6. When finished press BACK or HOME button to exit