IQ Panel - General Troubleshooting

Panel Is Not Responding

Hold Home button 30 seconds to power down, Hold again for 5 seconds to reboot

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Sensor Test

1. Press SETTINGS then enter Master Code

Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Press SYSTEM TESTS then press SENSOR TEST

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3. Activate all sensors

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  • Door/Window Sensor - Open and Close the Door or Window

          White_Open_Window.jpg Open_Close_Door.jpg

  • Keyfob - Hold both LOCK and UNLOCK button for 2 to 3 seconds

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  • Motion Detector
    • G.E Motion - Press bottom tab then pull motion from the back mounting plate
    • IQ Motion - Press top button then pull motion from the back mounting plate

                             IQ Motion                                                          GE Motion

Iq_Motion_collage__2_.jpgGE_Motion_Collage.jpg

4. Sensor test displays result as Excellent, Pass or Poor, press BACK ARROW to exit

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Replacing Backup Battery

 1. Power down system by pressing SETTINGS then enter Master Code

 Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Press POWER DOWN then OK to confirm, the IQ Panel now powers down

Power_Down_04_Confirm.jpg Power_Down_03_User_Main.jpg

3. Loosen screw on bottom then pull front of panel from back-plate

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4. Hang panel on back-plate using plastic strap

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5. Remove battery holder screw then unplug to remove old battery 

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6. Batteries can be ordered by clicking here Qolsys IQ Panel Replacement Battery

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7. Hold HOME button for 5 seconds to power up IQ Panel

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Testing Brinks Home Security Monitoring

1. Place account on test (instructions here) then press PRESS TO ARM then ARM AWAY

Arm_Away_01_Main.png Arm_Away_02_Arm_Screen.png

2. Wait till exit delay expires then open door or window to trip the alarm

Arm_Away_03_Exit_Delay.png Alarm_01_Garage_Door_2.png

4. Press DISARM then enter User Code to silence the alarm

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5. Call Brinks Home Security to verify signals were received then take account off test

View Firmware Version

1. Press SETTINGS then enter Master Code

 Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Press ABOUT then scroll to SOFTWARE, latest is 1.6.3, press HOME button to exit

Firmware_01.png Firmware_02.png   

Replace Glassbreak Detector Batteries

Qolsys_Glassbreak_Detector_Battery_Replacement.jpg

Replace Door Window Sensor Batteries

Qolsys_Door_Sensor_Batteries.jpg

Perform WiFi Test

1. Press SETTINGS then enter Master code

Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Press SYSTEM TESTS then press WIFI TEST

System_Tests_IQ_Panel_2.jpg WIFI_Test_02_Main.png

3. Press RUN to start test, if successful press BACK or HOME button to exit

WIFI_Test_03_Results.png WIFI_Test_04_Results.png

 

 

Silence Reset Trouble Beeps

1. Press STATUS then press ALERTS tab 

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2. Press ACKNOWLEDGE to check all troubles then press YES at the confirmation popup

Trouble_03_Main_Checked.png Trouble_04_Main_Acknowledge.png

3. Press BACK ARROW to exit

Trouble_05_Main_Trouble_Cleared.png

Cycle Power to Panel

1. Press SETTINGS icon then enter Master Code

Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Select POWER DOWN then press OK to confirm

Power_Down_03_User_Main.jpg Power_Down_04_Confirm.jpg

3. Wait 2 minutes, then power up panel by holding HOME button for 5 seconds

Qolsys_Front_01.jpg

Performing A Cellular Communicator Test

1. Press SETTINGS then enter Master Code

Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Press SYSTEM TESTS then CELLULAR TEST

System_Tests_IQ_Panel_2.jpg Cellular_Test_IQ_Panel_Crop.jpg

3, Press START button under Cellular Test to begin, if successful press BACK to exit

Cellular_Test_02_Test.png Cellular_Test_03_Test.png

Clearing Low Battery Alerts

1. Press STATUS then ALERTS

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2. Press ACKNOWLEDGE then YES to confirm

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Press SETTINGS then enter Installer Code 1111

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Press ABOUT then check Battery Voltage section. The voltage needs to be 8.4 Volts

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Testing The Image Motion Sensor

1. Press SETTINGS then enter Installer Code 1111

Enter_Programming_01.jpg Enter_Programming_02.jpg

2. Press SYSTEM TESTS then IMAGE SENSOR CONFIG

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3. Select Image Sensor by pressing VIEW button then press SENSOR TESTS

Image_Sensor_Screen.jpg IS_Sensor_Test.jpg

4. Press START PIR TEST then press CLOSE at the popup to begin 3-minute motion test

PIR_Test.jpg Image_Sensor_Test_In_Progress.png

5. Walk in front of the image sensor, the motion light flashes when movement is detected

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6. When finished press BACK or HOME button to exit

Image_Sensor_Test_Exit.png

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