Customer Care is Now Just a Text Away


Text 469.513.8685 for Customer Care & Technical Support.

Need help now? 

To start chatting, click Text !

The Brinks Home Security™ customer experience is built on communicating with you quickly and clearly. You have always been able to reach our Customer Care & Technical Support specialists by phone, email or online chat, and now we’ve added texting for easy two-way communication. There’s no special app or program to download. Simply text: 469-513-8685 and a Digital Support Specialist will be with you momentarily. And save the number, so you never have to call in again!

Get quick answers to your questions, including:

  • Billing-related inquires

  • Updating account information

  • Troubleshooting

  • Changing your panel battery

  • Checking on a scheduled job

& more!

Important to know: Customer Care texting should not be used during an alarm emergency, and does not take the place of emergency monitoring and assistance. The service is only for Customer Care questions and issues.

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4 out of 11 found this helpful


  • My mother Gravelita Baca received a call and a letter from Brinks that her new billing would be $32,99.

  • Hi Rebecca,

    Are you looking to confirm the billing amount?

  • Yes

  • Hi Rebecca,

    To confirm your mothers billing amount, please contact our support center at 1-800-447-9239 or you can text our Digital team at 469-513-8685.

  • hi, my alarm panel was beeping and I'd like to make sure you're not sending the police randomly as you have once in the past. I tried texting your support number, but I got an answer that support is only open 8am - 10pm. Are there no security incidents outside of those hours? Have you informed all fire hazards and criminals that they are not allowed to operate outside of your support hours?

  • Hi Mike,

    I'm sorry you reached our Digital Team outside of business hours. Our contact center is open 24 hours. You can always reach us at 1-800-447-9239.

  • I think you have our old account which was under Live Watch Security mixed up with our new Brinks account which is through Arkansas security.

  • Hi David & Mary

    To clear up the confusion I would recommend texting our Digital Team at 469-513-8685.

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