Customer Care is Now Just a Text Away


Text 469.513.8685 for Customer Care & Technical Support.

Need help now? 

To start chatting, click Text !

The Brinks Home Security™ customer experience is built on communicating with you quickly and clearly. You have always been able to reach our Customer Care & Technical Support specialists by phone, email or online chat, and now we’ve added texting for easy two-way communication. There’s no special app or program to download. Simply text: 469-513-8685 and a Digital Support Specialist will be with you momentarily. And save the number, so you never have to call in again!

Get quick answers to your questions, including:

  • Billing-related inquires

  • Updating account information

  • Troubleshooting

  • Changing your panel battery

  • Checking on a scheduled job

& more!

Important to know: Customer Care texting should not be used during an alarm emergency, and does not take the place of emergency monitoring and assistance. The service is only for Customer Care questions and issues.

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