Here at Brinks, we know that your time is valuable, and now more than ever we want you to focus on the things that matter. Whether you prefer to call, text, or self-serve, we got you covered. Here is a list of our customer channels and contact points.
Digital Self-Service
Knowledgebase
Since you're already on the site, there's a good chance you prefer to self-serve. With this in mind, we have hundreds of articles in our help center. If you need help with troubleshooting, automation, or even basic user functions - you're in the right place. To get started click here to find your system!
Community
We're all in this together, become part of our community and find answers, or, ask new questions. It can save you time and empower you to feel safer indoors. A few of the most popular topics include:
- How to make a payment
- System won't stop beeping
- Door Sensor showing tampered
Customer Service
- Text: (469) 513-8685
- Call: (800) 447-9239
- Availability: 7 days a week (8 a.m. to 8 p.m. CST)
Technical Support
- Call: (800) 447-9239
- Availability: 7 days a week (24 hours a day)
Comments
Time Warner system was transferred over. Installation of wired system July 1993 by NewChannels Security for previous owner. DSC Digital Touch Pad PC2550. Time Warner took over and we signed with them in Sept 2005.
Would your testing system work with this system?
The Smoke Detector keeps going online and offline. It has new battery. I think this thing is defective ever since it was installed last September when I started the service
Hi Catherine,
I have an even better option!
We offer a true "wireless" smart home system that doesn't require a landline phone system at all. In reference to your DSC - I would highly recommend upgrading to a newer control panel (my personal favorite is the IQ Panel 2). With technology enhancements like facial recognition, built in camera options, and Bluetooth disarming - you can't really go wrong.
Here's one of my favorites:
https://help.brinkshome.com/hc/en-us/articles/360038164792-Brinks-Home-Security-Essential-package
Hi Luisito,
Sorry to hear that you've been having issues with your smoke detector. I typically see this sort of behavior when the chamber in the smoke detector is clogged. I would recommend using a can of compressed air to remove any dust or particles trapped in the chamber. If you see the same behavior, I would recommend texting our Digital team at 469-513-8685 to set-up a service call.
Alarm.com website is using FLASH PLAYER to view video cameras live feed or recorded videos. Google Chrome do not support FLASH PLAYER or any other add-on of similar nature. Similarly Microsoft Internet Explorer & Microsoft Edge has announced to discontinue the use of FLASH PLAYER on their browser and making HTML5 as mandatory. I am unable to view camera live feed or watch video due to this reason. What Brinks Home Security or Alarm.com is doing in this matter ? When do we expect a fix to this issue ?
Hi Bhavesh,
Alarm.com is currently working on a new update to resolve this issue. I don't have an official date, but the working solution is in Beta. I'll post here when the update is enabled.
Shay
Hi Larry,
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Shay
I;ve been having problems with my glass breakage device,on Monday,June 29th, a Technion came to my house to check & replace battery in the main box of the system.for the past couple of days,my glass breakage device is going off & it alerts the sheriff;s dept. (this is not good) I hope i will not be charged for this false alarms. can you please send a Technion out to my house please to fix this problem. thank you Mr.Pelella
Hi Roy,
We don't have the ability to setup technician visits from the Help Center. To schedule a service job, text 469-513-8685 to speak with a digital specialist.
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