Select Security Customers’ FAQ

Welcome to Brinks Home Security® 

We would like to welcome our Select Security customers to Brinks Home Security®. We strive to provide you a best-in-class experience with exceptional customer service and top-tier products for home security and automation. Ultimately, our goal is to provide you, our customer, the best possible experience when it comes to keeping your home safe. Continue reading for answers to commonly asked questions regarding your account transfer.  

How did Brinks Home Security® get my Select Security account?  

Select Security transferred your account to Brinks Home Security®. They chose us because of our excellent reputation for customer service and support. We are happy to be your full-service provider and have over 25 years of experience with professional smart home security.  

Will my automatic payment information with Select transfer to Brinks Home Security®?  

Yes. We will let you know when Brinks Home Security® will fully assume responsibility for your account. Once that happens, we will inform you when you can expect to see “Brinks Home Security®” on your credit card or bank statement.   

Will anything with my monitoring change?  

Your professional monitoring will continue uninterrupted, and your billing date will stay the same. If you experience an alarm event after your account has transitionedyour U.S.-based Alarm Response Center (ARC) will continue to be there for you, 24/7/365.  

How do I contact Brinks Home Security®; can I use the same phone numbers?  

For now, continue to use the numbers you are used to calling for support from Select Security. We will let you know if and when those numbers change.    

When should I start sending my payment to Brinks Home Security®?  

If you are on AutoPay, your billing will continue as usual. If you receive a paper invoice, you should expect to see your bill change to Brinks Home Security® once the transfer is completed. Before anything changes, we will communicate with you beforehand. You can trust us to have your back during this transition. 

How do I cancel a false alarm?  

Right now, continue using the existing protocols for cancelling a false alarm with Select Security. We will let you know when your account fully transitions to Brinks Home Security®, and you can find that process below.  

When your alarm goes off, if you are home, you can immediately disarm it through the panel. Some alarm events, like smoke detectors going off repeatedly, will still result in a call. You should answer this call, as it will be our central station calling to check on you. Provide your code word and ask them to cancel the alarm. You can find additional information about false alarms and how to prevent them in the help center.   

How will my services be impacted?  

Your services will continue uninterrupted. Your home or business security is now being handled by Brinks Home Security®.  

Who do I call if I have any service or billing issues?  

For now, continue to call Select Security with service or billing issues.  

How do I make a payment?  

At this time, continue to make payments how you normally would. We will let you know how to transfer your payments over to Brinks Home Security® when your account is fully transferred over to us 

Will I get new signs and stickers? 

Signs and stickers will be available upon your request once your account has transitioned. You will be able to order those through your Customer Portal.  

MONITORING AND ALARM RESPONSE 

Will anything with my monitoring change?  

Your professional monitoring will continue uninterrupted, and your billing date will stay the same. If you experience an alarm event after the transfer date, Brinks Home Security® will utilize their U.S.-based Alarm Response Center will be there for you, 24/7/365.  

How do I cancel a false alarm?  

Right now, continue using the existing protocols for cancelling a false alarm with Select Security. We will let you know when your account fully transitions to Brinks Home Security®, and you can find that process below.  

When your alarm goes off, if you are home, you can immediately disarm it through the panel. Some alarm events, like smoke detectors going off repeatedly, will still result in a call. You should answer this call, as it will be the Brinks Home Security® Alarm Response Center calling to check on you. Provide your code word and ask them to cancel the alarm. You can find additional information about false alarms and how to prevent them, in the help center.   

BILLING 

Will my automatic payment information with Select Security transfer to Brinks Home Security®?  

Yes. Brinks Home Security® will fully assume responsibility for your account. Once the account transfer is completed, you will see “Brinks Home Security®” on your credit card or bank statement.  

When should I start sending my payment to Brinks Home Security®?  

If you are on AutoPay, your billing will continue as usual. If you receive a paper invoice, you should expect to receive your next bill from Brinks Home Security®.  

Who do I call if I have any service or billing issues?  

Right now, continue to reach out to Select Security. After your account has transitioned all service and billing inquiries should be directed to Brinks Home Security®. We will continue to provide you with information regarding when that will happen.  

How do I make a payment?  

Currently, continue to make payments as usual. We will let you know when your account has transferred, and then you can make payments via Brinkshome.com or via your updated app, after registering on the portal, or on the phone with a representative. You can find more information in the help center.  

Will I get new signs and stickers? 

Signs and stickers will be available upon your request once your account has transitioned. You will be able to order those through your Customer Portal.  

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