How to Register an Account in the Customer Portal

The Brinks Home Customer Portal is your one-stop shop for easy account management and access to your home security system. Within the Customer Portal, you can:

  • • View your bill
  • • Make a payment
  • • Set up automatic payments with AutoPay
  • • Update your account information, including login information and emergency contacts list
  • • Access your insurance certificate 
  • • Test your system


If you are not yet registered, see the step-by-step instructions below:

1. Click here to create your account in a new browser window when ready

2. Select Register in the top right of the screen or the sign up now link located under the login section, then provide your email address

3. Email authentication is necessary to create your account. A verification code will be sent to the email address provided in the previous step. Enter this code, then click on the Verify code button to proceed.


Note: Depending on your email settings, this email may be filtered into your junk or spam folder.


4. You will see a message that your email address has been verified. Click Continue to proceed.



5. If necessary, you may need further authentication in which you will need to provide your phone number and select whether you would like to receive a text message or phone call to authenticate your phone number



6. Enter the verification code provided and select Verify code to proceed



7. If your Brinks Home monitoring services cannot be found with the email address or phone number provided, you will be asked to provide your monitored address or customer number. Follow the remaining prompts to complete account registration.



If you are unable to complete registration for any reason, please text us at 469.513.8685 for assistance.


Password Requirements

If the system does not accept your password, please note the below password criteria and try again.

Passwords must contain:

° Lowercase letter
° Uppercase letter
° Number or special character ($@!%?&)
° Be at least 8 characters long


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