Brinks Home™ FAQ's
Find updates, policies, and procedures in relation to Brinks Home™.
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Customer News
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Account
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What’s the difference between my Brinks Home App and my Brinks Home Customer Portal account?
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What is the Cost Recovery Fee?
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How to Register an Account in the Customer Portal
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View, Reschedule, or Cancel Your Technician Appointment
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Paper Statement Fees
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Customer Support is Just a Text Away
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Track Your Order Here!
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Brinks Home account cancellation
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Brinks Home Security Customer FAQ
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What is a Duress Code?
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Want more information? Click here to learn about our top panels/features.
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Choose Brinks Home Security
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Moving? We have a great program for you!
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What’s the difference between my Brinks Home App and my Brinks Home Customer Portal account?
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DIY System
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How can I check my order status?
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Why Hasn't My Order Shipped Yet?
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How Can I Track My Shipment?
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International Shipping - United Kingdom
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What is 3 day delivery?
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International Shipping - Canada
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What is the MIP (Monitoring Information Profile)?
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What happens at the Testing and Training Appointment?
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How can I schedule a Testing and Training Appointment?
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What Is the Monitoring Agreement and Why Do I Need to Complete It Before My Testing and Training Appointment?
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How to Exchange an Item You Ordered
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International Shipping Information
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What happens at the activation appointment?
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How Do I Update My Billing Information?
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Why doesn't my tracking number work?
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How can I check my order status?
