Why does GE Simon XT place three calls to each person?

Q. My Simon XT alarmed the other night. The system called each of the four people on the call list three (3) times each! I'm on the list and received 3 calls all within about 8-10 minutes. So did the other three people listed on my call out list. Is there a feature I can adjust so that the system only calls each person one time?

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  • A. If no one that your panel is calling acknowledges the call, then the unit will call until it reaches someone (about 16 times).

    Just make sure that whomever is on your list knows to press the star (*) key to acknowledge the alarm.

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