My new GE IS-ZW-WS-1 Z-Wave In-Wall On-Off switch is not working

I have wired the device and power is going to it but it appears as if there is no power and the light on it is not working.

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  • Hi Michael, 

    Thank you for contacting Brinks Home Security. There are several factors that could be causing the switch not to work. If you could answer the questions below it will help me to figure out exactly why the switch is not working. 

    Is it single, 3 way or 4 way switch wiring?

    If you put a volt meter on the wires do they show they are getting power?

    Can you double check to make sure the wires are on the correct terminals on the device? 

    Please let me know what you find out. 

     

    Regards, 

     

    Dustin 

     

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