My account number is: SF01729259.
I have 13 wired sensors in my home and I connected them to the 2 "Resolution" translators that were sent to me. All the sensors are working properly, except sensors 4 and 5. These 2 sensors are related to the basement motion detector and glass break sensors.
I also read in the Resolution Translator brochure that PIR devices need a special Altronix power supply with lead acid battery. So it looks like this may be the reason why those 2 sensors have a problem. I also see that the led light on the motion detector is completely off.
I need to get these 2 sensors working ASAP because my system is up but I can't really use it yet. Please let me know what you advise me to do?