my panel is frozen, it displays 12:48am 06/20/2015. It will not respone to key fob or smart phone or touch.

My panel is frozen, it displays 12:48am 06/20/2015. It does not respond to touch, key fob or smart phone. It clearly shows the system is armed however we can open doors and walk through our house with bo effect on system

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  • Robert,

     

    To get your panel to start responding the best thing to do is power cycle it from the panel itself. To do that you will need to press and hold down the "Home" button below the screen with the green back light. You will need to hold it for about 30 seconds. Once you do the back light will change to be red. Give the panel about 90 seconds to power cycle and once the screen comes back on fully you should have any more trouble.

    Let me know if you have any questions!

     

    John Palmeri

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