I have two Tuxedo Touch units installed this past March. Both are hard wired via Ethernet to my router and both worked flawlessly for about four months. Then I started noticing on both units the weather display function was erratic working sometimes and others showing “connection error” in the display. The other internet functions work ok. After two weeks of erratic operation, the weather function stopped working entirely. I contacted tech support and was told that Honeywell is aware of the problem and is working on a fix. So I waited. It’s now been 45 days since the weather function ceased working and Honeywell will not provide a date when they expect to have the problem resolved. I was told the problem is with Honeywell and there is nothing I can do. Now my tech support has gone silent on the issue. When when Honeywell restore the weather display function or provide a date we can count on?
When will Tuxedo Weather Display Function be Restored