Brinks customer service response time

Has anyone else noticed a ridiculous lag in response to customer support tickets?  I have open tickets that are over a month old but still have not received a response from Brinks.  Doesn't matter the topic or if they can actually solve the issue or not, there is just no response.  When Brinks was Livewatch, response time was next day, maybe 48 hours at the worst.  Now they won't even give me the time of day?  Doesn't seem right.  I know Brinks is making a bunch of acquisitions, but this is ridiculous how slow their customer service response time is.

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3 comments
  • Hi Jeremy,

    Thank you so much for your feedback. We're actually migrating to a more instantaneous process with SMS/Chat Support. 

    Text 469.513.8685 for Customer Care & Technical Support

    Get quick answers to your questions, including:

    • Billing-related inquires

    • Updating account information

    • Troubleshooting

    • Changing your panel battery

    • Checking on a scheduled job

    & more!

    Read Customer Care is Now Just a Text Away for more details. 

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  • Your SMS support is lacking.  I haven't gotten a solution from the SMS interaction yet, and I've tried several times.  I'd sad that your "public" community is more responsive and helpful than a private customer support ticket.

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  • Jeremy,

    Thank you for the feedback regarding our Digital SMS support team. I will speak with the leadership team and discuss your concerns. 

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