I had my phone in my purse, rung my doorbell...my doorbell rung I know this bc I heard it. I walked upstairs then 3 mins or so later...my doorbell alert rung on my phone. I answered and no one is there bc I already left. My alert always ring at least 5-8 mins after the actual doorbell has rung. This always happens...why? I updated the app. My phone has good storage space. I don't have data issues..why do I need my doorbell alert if it alerts me 10 mins after the fact. Help please
Doorbell Delay
Comments
Hi Jacqueline,
It sounds like you've done your due diligence in eliminating some of the common reasons for delays. I would recommend speaking with a technical agent and inquiring about your signal strength and registration time in Alarm.com. If your signal strength is reporting low and your registration time is showing high - that could cause delays.
You can actually text our Digital team at 469.513.8685 for technical support.
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