Z Wave SSA1 Siren will not Activate on Alarm

SSA1 test button activates device. Panel says device is installed. Uninstalled and reinstalled anyway. No help

Any suggestions?

Thanks

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Comments

5 comments
  • Official comment

    This from Alarm.com

     

    Due to a change in how some Z-Wave devices enroll in an Alarm.com system, all newly enrolled Z-Wave sirens are unable to sound during an alarm. Previously enrolled sirens are not affected, but they should be tested to verify functionality.

     

     

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  • I show your account has 2 sirens, are they both not setting off or just 1?

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  • Mark,

    Thanks. Yes, I have 2 sirens and the other sounds off correctly.

    I don't know if this makes any difference or not, but I am self monitoring.

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  • The siren that functions properly will continue to do so as long as you do not delete then re-add it to the system

    We are communicating with Alarm.com on how to re-enable this feature

     

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  • Mark,

    My mistake. Neither of my two Z Wave sirens sound off. Thinking they were defective, I ordered two more. Now I have FOUR that do not work.

    Is there some way I can be notified when you get this worked out with alarm.com?

    Thanks much

    Tom

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