Shay McElroy

Total activity: 908
Last activity: March 31, 2020 16:36
Member since March 21, 2018 16:49

Following 32 users
Followed by 6 users
Votes: 13
Subscriptions: 502

Shay McElroy commented, March 31, 2020 16:12
Hi Sheri, I reviewed your account and your system is indeed reporting a trouble condition. The radio not responding indicates the panel is not communicating with Alarm.com. This could be caused by ...
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- Edited March 31, 2020 16:36
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Shay McElroy commented, March 31, 2020 15:36
Hi Ronald, The keypad will not allow you to bypass a life-saving device. Heat, smoke, and carbons are all programmed under a sensor group number, that recognizes and disallows bypassing. You mentio...
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Shay McElroy commented, March 31, 2020 00:19
Hi Irma, Based on your system type, I would recommend upgrading your system (your keypad specifically) We'll need to verify some information before getting started. Can you text us at 469-513-8685...
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Shay McElroy commented, March 30, 2020 14:13
Hi Minnie, I know how frustrating it can be when you're locked of account. Are you looking to view your account information? Try these links: Legacy LiveWatch - Customer Dashboard Legacy Moni ...
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- Edited March 30, 2020 14:19
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Shay McElroy commented, March 27, 2020 22:38
Hi Gwen, To stop the beeping, press the "off" key and enter your four-digit user code. (This will temporarily stop the beeping for four hours) Next, press the asterisk key twice to check the...
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Shay McElroy commented, March 27, 2020 22:19
Hi Debra, Sorry to hear your Skybell isn't working, I know how frustrating it can be when our electronics "don't listen to us". I've listed Skybell's troubleshooting recommendations which can be fo...
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- Edited March 27, 2020 22:24
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Shay McElroy commented, March 27, 2020 22:13
Hi Debra, Do you have a recording schedule set up in your Brinks Interactive/Alarm.com account?
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Shay McElroy commented, March 27, 2020 14:56
Hi Maria, Wow! 18 years is a long time. What system do you have? We definitely want to ensure you're protected during this time. Are you looking to upgrade or replace your existing keypad? Shay
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Shay McElroy commented, March 24, 2020 13:43
Hi Carol, Do you need testing instructions from the keypad?
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Shay McElroy commented, February 15, 2020 18:05
Official comment
Hi Earl, I've linked the user guide from the manufacturer website below. IQ-Panel-2-User-Guide Shay
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- Edited February 15, 2020 18:07
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