Shay McElroy

Total activity: 875
Last activity: January 13, 2020 22:15
Member since March 21, 2018 16:49

Following 32 users
Followed by 6 users
Votes: 13
Subscriptions: 486

Shay McElroy commented, January 13, 2020 22:13
Hi Carlotta, We'll need to enter your unique ID under Empower Devices for it to sync with your panel. Please give us a call at 1-800-447-9239.
- View comment
- Edited January 13, 2020 22:15
- 0 votes
Shay McElroy commented, January 13, 2020 20:30
Hi Thomas, Please share the name of your system or upload a photo/image for instructions.
- View comment
- 0 votes
Shay McElroy commented, January 13, 2020 20:27
Hi Ronald, When the technician installs your system, we require TLM or Telephone Line Monitoring to be enabled. This ensures that we receive a signal if your landline drops. Our systems are program...
- View comment
- 0 votes
Shay McElroy commented, January 13, 2020 20:04
Hi Sherley, Please share the model number for your camera and we can provide instructions. Shay
- View comment
- 0 votes
Shay McElroy commented, January 13, 2020 19:54
Hi Olivia, The fastest way to retrieve your Insurance Certificate is downloading it from your Customer Portal. Have you logged into your Customer Portal before? If it's your first time, you'll ...
- View comment
- 0 votes
Shay McElroy created a post, January 13, 2020 19:33
Do you need help with logging into your account?
1. Community
2. Account Maintenance
We've recently updated our systems to display your Customer Number under "My profile". For steps on how to view this information, click on the link below. Find your Customer Number under "My profi...
- Edited January 13, 2020 19:34
- 1 follower
- 0 comments
- -1 votes
Shay McElroy created an article, January 13, 2020 19:22
Find your Customer Number under "My profile"
1. Brinks Home Security™ Account Maintenance
2. My Profile
Are you trying to login to your customer portal, but don't have your Customer Number? No worries, you can now find your Customer Number under your profile. In the top right hand corner you should s...
- Edited January 15, 2020 17:19
- 1 follower
- 0 comments
- 1 vote
Shay McElroy commented, December 17, 2019 21:28
Hi Michael, 1. Login to your Brinks Interactive Account on a desktop/laptop 2. Click on notifications 3. Scroll down to "no show alert" 4. Click the toggle button until its grey.
- View comment
- 0 votes
Shay McElroy commented, November 05, 2019 21:27
Hi Valerie, Earlier this summer, Brinks Home Security voluntarily initiated a planned financial restructuring under Chapter 11 of the U.S. Bankruptcy Code to effectuate its partially pre-packaged P...
- View comment
- 0 votes
Shay McElroy commented, November 05, 2019 20:37
Hi Jim, None of our systems require a static IP address. (A static IP address is a requirement for some routers when installing in commercial sites.) If this is for your residence, you should be fi...
- View comment
- 0 votes