Joe T
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Articles
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I am getting a sensor failure. What is causing that? How can I fix it?
Sensor Failures can be caused by a number of wireless devices within the home. Your system will announce a "Sensor failure". This is indicated by the system status key: If the sensor exceeds 100ft...
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Simon XT - Delete Z-wave Devices
1. Hold * for 10 seconds for Z-Wave menu 2. Hold 2 for 10 seconds 3. Simon XT enters Z-Wave delete mode Plug-in Lamp, Light or Appliance Module Double Click Mate button In-Wall Dimmer or On...
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Simon XT - Radio Not Responding
There are several possible reasons for why the radio is not responding: Power is down and the backup battery is drained. Hold the 6 key for 10 seconds to verify the voltage. If it is less than 6.2...
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Simon XT - No Website or App Response
The reason that your app or the Brinks Home Security Website is not showing accurately is because your signal strength on your communicator is too low and that is why there is latency in updating y...
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How to Activate "Smart Schedule" for your Thermostat using Alarm.com
Smart Schedule shows the typical weekly activity pattern in your home. You can then optimize your energy consumption by matching your thermostat schedule to your unique home activity. Getting star...
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What is the MIP (Monitoring Information Profile)?
The MIP is your Monitoring Information Profile which is simply the information needed by our Central Station to monitor your system. Among other things, it asks for: Contact numbers in the event o...
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International Shipping Information
International Purchases We are happy to serve customers from around the world. If you have questions about placing an international order, you may find your answer below. What method of shi...
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What happens at the Testing and Training Appointment?
The testing and training appointment should last anywhere from 20 - 30 minutes. You must be onsite at your system for us to activate it. First, you'll need to have Steps 1-3 of the testing process ...
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- 3 followers
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- 2 votes
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How can I schedule a Testing and Training Appointment?
There are two options to schedule a testing and training appointment. 1. Online Method: Login to your Customer Center account and schedule an appointment by selecting "Schedule Testing and Trainin...
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- 5 followers
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- 2 votes